FAQ

Frequently Asked Questions

At Marlex Apartments, we understand that planning your stay should be simple, transparent, and stress-free. That’s why we’ve compiled answers to the most common questions our guests ask — from booking and payments to apartment features, cleaning schedules, and guest policies.

Whether you’re traveling for business, leisure, or a long-term assignment, this page is your go-to guide for everything you need to know before and during your stay. If you can’t find what you’re looking for, our 24/7 support team is always just a message away — ready to assist you at every step.

🏠 About Marlex Apartments

Marlex Apartments is a rental company specializing in private and serviced apartments for both short and long-term stays.

Whether you’re traveling for leisure, with friends or family, for business group bookings, or relocating, we have accommodations to suit your needs. Our team is dedicated to ensuring you have a pleasant experience during your stay. With a UK-based customer service team available to assist you, we offer comfortable, modern, and stylishly furnished self-catering options that provide everything you need for a wonderful stay.

Booking our serviced apartment can be a great choice for several reasons:

  1. Home-like Comfort: Our serviced apartments comes with a fully equipped kitchen, living area, and separate bedrooms, providing a more comfortable and homely environment compared to traditional hotel rooms.

  2. Flexibility: They allow for longer stays, making them ideal for business trips, relocations, or vacations. You can cook your own meals, do laundry, and enjoy more space.

  3. Cost-Effective: For longer stays, our serviced apartments can be more economical than hotels, especially when you factor in the ability to prepare meals and do laundry.

  4. Amenities: Many of our serviced apartments offer hotel-like amenities such as housekeeping and some have concierge services, combining the best of both worlds.

  5. Location: Our apartments are often located in residential areas, giving you a chance to experience the local culture and lifestyle more authentically and with great transport links.

  6. Privacy: With more space and separate living areas, our serviced apartments provide greater privacy than a hotel room.

Overall, if you’re looking for a blend of comfort, convenience, and flexibility, our serviced apartment will be a perfect choice!

Choosing a serviced apartment over a hotel room can offer several advantages, especially for travelers seeking comfort, flexibility, and cost-effectiveness. Here’s why a serviced apartment might be the better choice:

1. More Space & Comfort

Unlike a typical hotel room, serviced apartments provide more space, including separate living, dining, and sleeping areas. This makes them ideal for longer stays, families, or business travelers who need room to work and relax.

2. Cost-Effective for Longer Stays

For extended stays, serviced apartments are generally more affordable than hotels. They often offer discounts for long-term bookings, making them a budget-friendly option compared to paying for nightly hotel rates.

3. Home-Like Amenities

Serviced apartments come with fully equipped kitchens, washing machines, and sometimes even office space. This allows guests to cook their own meals and do laundry, saving money on dining out and laundry services.

4. Greater Privacy & Flexibility

With a serviced apartment, you have the freedom to come and go as you please, entertain guests, and maintain a level of privacy that hotels may not provide. Housekeeping services are often more flexible, giving you control over your schedule.

5. Feels Like Home

The homely environment of a serviced apartment makes it easier to settle in, especially for long-term travelers, expatriates, or those on relocation assignments. You get the convenience of hotel services with the comfort of a home.

6. Ideal for Families & Groups

Families or groups traveling together can benefit from multiple bedrooms and shared living spaces, making the experience more social and cost-efficient compared to booking multiple hotel rooms.

7. Location & Lifestyle Benefits

Serviced apartments are often located in residential neighborhoods, providing a more local experience. You can explore the city at your own pace while avoiding the commercialized feel of tourist-heavy hotel districts.

Conclusion

If you value space, flexibility, privacy, and cost-effectiveness, a serviced apartment is a smarter choice over a hotel room—especially for extended stays or family travel. It offers the best of both worlds: hotel-like services with the comfort of a home.

In our serviced apartment, you can expect a variety of features that make your stay comfortable and convenient. Here are some common ones:

  1. Fully Furnished: Our apartment comes with all necessary furniture, including a bed, sofa, dining table, and chairs.

  2. Equipped Kitchen: You’ll find a kitchen with appliances like a refrigerator, stove, microwave, and often cookware and utensils, allowing you to prepare your own meals.

  3. Housekeeping Services: All our serviced apartments offer regular housekeeping services to keep your space clean and tidy.

  4. Laundry Facilities: All our apartments provide in-unit washing machines making it easy to do laundry during your stay.

  5. Wi-Fi and Utilities: High-speed internet and utilities like water, electricity, and heating are typically included in the reservation amount.

  6. Security: All our serviced apartments offer security for added safety.

  7. Flexible Lease Terms: We also provide extended stay from short-term or long-term stays, making our apartments suitable for various travel needs.

These features make our serviced apartments a great option for those looking for a home-like experience while traveling.

Marlex Apartment House Rules vary depending on the property, but they typically cover key aspects like guest behaviour, maintenance, and safety. Here are some common rules:

1. Check-In & Check-Out

  • Check-in and check-out times must be followed (e.g., check-in after 3 PM, check-out by 11 AM).
  • Late check-outs may result in additional charges.

2. Guest Conduct

  • Guests must respect neighbours by keeping noise levels down, especially during quiet hours (e.g., 10 PM – 7 AM).
  • No disruptive parties or large gatherings are allowed.

3. Visitors & Overnight Guests

  • Some apartments limit the number of visitors.
  • Unauthorized overnight guests may not be allowed or may incur extra fees.

4. Smoking Policy

  • Most serviced apartments are non-smoking; smoking is usually restricted to designated areas.
  • Violation may result in cleaning fees or fines.

5. Pets Policy

  • Some apartments allow pets, but may require prior approval and additional charges.
  • Guests must clean up after their pets and ensure they do not disturb others.

6. Maintenance & Cleanliness

  • Guests are expected to keep the apartment clean and tidy.
  • Any damages or maintenance issues should be reported immediately to management.
  • Long-stay guests may be required to allow periodic cleaning by housekeeping.

7. Security & Key Policy

  • Guests must ensure the apartment is locked when leaving.
  • Lost keys may result in replacement fees.
  • Security codes or keycards should not be shared with non-registered guests.

8. Utilities & Appliances Usage

  • Guests should use appliances responsibly and avoid excessive water/electricity usage.
  • Cooking is allowed, but proper ventilation and cleaning are required.

9. Waste Disposal

  • Garbage should be disposed of in designated bins.
  • Recycling rules should be followed where applicable.

10. Damage & Liability

  • Guests are responsible for any damage to the property and may be charged accordingly.
  • Theft, vandalism, or misconduct may lead to eviction without refund.

All VISITORS must be disclosed at the time of the visit. Due to Health and Safety Fire Reg­u­la­tions, all NON-RESIDENT guests can­not stay beyond MIDNIGHT.   Only the num­ber of per­sons reg­is­tered at the time of Check-in may occupy the apart­ment. Under no cir­cum­stances is mul­ti­ple occu­pancy allowed. No ani­mals are to be brought into the apart­ment at any time.

💼 Recommended for You

Yes we do! Please contact our very helpful sales team at marlexapartment@gmail.com for all of the details and booking assistance.

All of our apartments, in each location are equipped with high speed, wireless, broadband internet access.

Each and every one of our apartments is equipped with a washer and a dryer.

Yes, it is extremely safe. We use Stripe as our payment platform, and our booking form and our transaction pages are established over secure servers. Your information is encrypted as it passes between the browser and the server, ensuring safety and privacy. We proudly use SSL for encryption. 

🏷️ Booking Questions

Search our wide variety of apartment options and choose your ideal apartment. Click the “Book this Apartment” button and arrive at the bookings form. Fill in the form, and click “Submit.” Once your request has been confirmed, you will be taken to an SSL secured payment page and your information

For personal bookings, you may use your debit card, credit card or cash. Your card will be charged upon confirmation of booking. For business and corporate accounts lasting longer than 8 weeks, discounted monthly rates and convenient payment plans are available. Following the industry standard, a security deposit will be required upon arrival. This covers any incidental costs generated during your stay.

A security deposit of £300 is required from all our guests reservations staying with us before check-in. This deposit covers any damage and extra or excessive cleaning fees. This will be collected via cash or bank transfer. Your security deposit will be refunded back in full on check-out, subject to an inspection of the property.

No. A credit card ensures fraud protection for you and is a guarantee of payment for our company.

When possible, we offer private viewings for those whose stays will be longer than 8 weeks. Feel free to peruse our testimonials as they serve as an ideal guide and general gauge for what to expect at each property.

Check in is 15:00 pm. Check with us the day before and the morning of check in as delays or early check ins do sometimes happen.

Each apartment has its own occupancy limit. Please refer to each property description for occupancy details

🧾 Help on Your Reservations

Your home away from home is deep cleaned before your arrival and then weekly after that. If you stay longer than 7 nights, your second deep clean is on the 8th day, then every 7 days thereafter. Additional cleaning services can be arranged for an extra fee.

Once confirmed, your booking can be amended and changed provided that there is compatible availability. Shortening or lengthening your stay or changing dwellings is possible, however certain fees may be incurred.

If your plans do change, you are welcome to cancel your reservation within the allotted cancellation time frame free of charge. Just let us know how we can help via email, making sure to include your booking number which is in your original confirmation email. Our friendly customer service specialists can also help you cancel your booking and adjust any monies that are either due or need refunding.

CANCELLATION POLICY

We offer a flexible cancellation policies that allows you to cancel your booking up to 14 days before your arrival without any penalty. For book­ings can­celled less than 14 days prior to arrival, you will be liable for the full cost of the reservation. We require a full payment clearance before reservation check-in.

Non- Refundable Rates

Your card will be charged at check out when booking your reservation for any of our properties. Once the reservation is confirmed, it is non-cancellable and does not allow any changes / amendments and no refund will be offered for cancellations, no-shows, and early departures.

Late Check-Out
Late Check-out is sub­ject to avail­abil­ity, and extra charges may apply. Please check with management before or on the day of departure.

Late Check-Out charges

From 12:00 to 15:00 — 50% of the daily rate you are pay­ing
After 15:00 100% of the daily rate you are paying

CHECK-IN & CHECK-OUT TIMES

Check-in time is from 15:00

Check-Out time is by 11:00

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📞 Additional Support

NEED ASSISTANCE OR HAVE A SPECIAL REQUEST?

Our 24/7 customer service team is always available to help with bookings, changes, or special requirements during your stay.

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